Player support
Questions about HIPLAY games — bugs, purchases, refunds, progress, privacy — all reach the same place: the people who build the games.
Contact us
One email is all it takes. To help us act quickly, include:
We read every message and reply as quickly as we can.
Common questions
Honest answers to the things players ask us most.
Email us with the device model, Android version and game version you are playing, plus a short description of what happened and what you expected instead. A screenshot or screen recording helps enormously when the problem is visual.
The more precisely you can describe the moment the bug occurs, the faster we can reproduce and fix it.
First confirm the purchase went through on Google's side: open your Google Play order history (the Payments and subscriptions section of the Play Store, or payments.google.com).
If the order shows as completed but the item never arrived in the game, email us the order number (starts with GPA.) and the game version. We can verify the purchase against our records and restore the item.
Purchases are processed by Google Play, and refunds are handled through Google's refund process rather than by us directly.
For recent purchases, use the 'Request a refund' option on your Google Play order history page or contact Google Play support. If Google directs a confirmed case to us, we will process it promptly.
To be straightforward: the game does not use accounts, so progress is stored locally on your device and there is nothing for us to restore from if the data is gone — for example after reinstalling the game or switching devices.
Clearing the game's storage from Android settings will also erase local progress. If your progress disappeared without you uninstalling or clearing anything, email us with your device model and game version and we will investigate.
The game is free because it contains ads. You can influence the advertising you see through Android settings: go to Settings → Google → Ads (on some devices: Settings → Privacy → Ads) and use 'Delete advertising ID' or 'Reset advertising ID'.
Deleting the advertising ID disables personalised advertising in apps on that device. You can also opt out of ad personalisation from the privacy controls Google provides in the same settings screen.
We do not maintain player accounts, so there is no account to delete — but you can ask us to delete the analytics and purchase-linked records associated with your device or advertising ID.
See the Data & Account Deletion page for exactly what we remove, what we must keep for legal reasons, and how the request works.
It describes what data our games collect and share, why, and how to exercise your rights.
Everything goes to one inbox: homeisplay@gmail.com. Bug reports, purchase questions, partnership or press enquiries — write a clear subject line and we will route it from there.
We read every message and reply as quickly as we can. We are a small team, so a complex bug report may take a little longer than a simple question — but nothing sits unread.